Ask Step
product
When creating flows in the prototype, we need a way to send a message that expects a direct response.
For example, asking for the customer’s birthday. If the customer doesn’t respond, we may want to ask them more than one time, spread out on a cadence like a few hours or days. But ultimately a customer may never respond, so we also need some kind of timeout to stop asking beyond a certain point.
This mock-up explores adding a single node to a flow that contains all of these parameters. The message, where we want to store the response, what type of response we’re expecting, and how many times we want to pester them to answer.